FAQ

Free Incoming Messages

We do not charge you for incoming messages! When do you receive incoming text messages? When someone wants to join your list, they text your Keyword to 76626. They also can respond to any message that you send them.

Unlimited Contacts & Groups

Your GO Mobile VIP account has no limits when it comes to contacts and Groups.

What are Keywords?

Keywords allow your customers to join your SMS text messaging list by texting a word to a short code. The process is simple and you

can try it yourself - text Demo to 76626. When a customer texts your keyword to our short code we'll send your customized auto-response and we'll add that person to your text messaging list.

No Contracts, Cancel Anytime

After your initial 3 month trial period your account is then switched to a monthly plan and you can cancel that plan at any time. 

Free Support

We're here to help you via phone, text and email. Phone and text support are available every weekday from 9AM - 5PM Central. Our email ticketing system is monitored 24 hours a day and we typically respond to all tickets within two hours.

How do you count messages?

Each message is equal to one message to one phone number. In other words, if you have 250 subscribers on one of your keyword lists and you send a message to that list 2 times, you've used 500 messages.

What if I go over my monthly message allowance?

We've heard nightmares about companies charging overage fees to their customers for going past their monthly text allowance. We don't let that happen! We'll just give you a heads up if you don't have enough texts left for that billing period to send your message. We'll just ask you to wait till your next billing cycle or upgrade your plan. That way there are no surprise charges, ever!

Can I get help with my campaigns after I signup?

Absolutely! Believe it or not, we really do care and will help you become as successful as possible with this marketing

stream! We have a team of marketing experts, account managers and even graphic artists on our team to assist you.

How many messages do I need ?

Every text to a recipient counts as 1 message. 
i.e. Sending to 500 subscribers 4 times a month = 2000 messages.

What is the maximum amount

of characters I can use in a text message?

In the United States the limit is 160 characters. 
In Canada it's limited to 140 characters.

Are there any limits on number of contacts?

There are no limits on how many lists or contacts you can have.

Call or text us at 866-582-7140

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